FAQ

    1. What kind of products do you sell on your website?
      We sell a wide range of household items, such as decoration, vases, kitchen tunes, pictures and much more.

    2. Which payment methods are accepted?
      We accept both credit cards, Klarna, Apple Pay and PayPal.

    3. How long does the delivery take?
      The delivery time depends on the selected shipping method and the destination. In general, delivery within Germany takes 3-5 working days, while the delivery time for international orders varies.

    4. Can I cancel or change my order?
      Yes, as long as the order has not yet been sent, you can cancel or change it at any time. Please contact us in this case by emailinfo@loofyu.com 

    5. How can I arrange a return?
      You can arrange a return within 14 days of receiving your order by sending us an email with your order number and the reason for the return.

    6. Do you also have offers or discounts?
      Yes, we offer offers and discounts on selected products from time to time. Please subscribe to our newsletter to stay up to date or follow us on our social media.

    7. What is your return policy?
      We accept returns from unused and original packaged products within 14 days of receipt. Please contact us before a return to discuss the further procedure.